Quick answers, and a person if you need one.
Most questions are answered below. If yours is not, open a ticket and a human replies within one business day.
Getting started
How do I add my child?
Log in to your parent account, open Kids, and press Add a child. You will enter a nickname and pick an age band: 6 to 8, 9 to 11, or 12 to 13. That is all we need. You can edit either later.
Which age band should I pick?
Pick the band your child's age falls in. If they read well above their age, try the next band for a mission and see how it feels. You can switch bands any time and the next mission will use the new one.
Does my kid need their own login?
No. Kids do not have accounts, passwords, or emails. You log in, press Play as your child, and hand over the device. Child mode has no way back into Settings.
Missions
How long is a mission?
Three decision turns plus a wrap-up with the debrief, which is three to five minutes for most kids. Each turn has two choices, and one turn asks for a short typed answer about the story.
A mission said something I did not like. What do I do?
Open the debrief in your parent view, press Flag this mission, and tell us what felt off. A person reviews every flag. The reply the model gave is already checked against our rules before it is shown, so a miss is something we want to learn from fast.
Why did the same world play differently the second time?
The AI improvises the moments inside a fixed frame, so the scene and the shopkeeper's lines change while the lesson stays the same. That is on purpose: a world that reads identically twice would stop teaching after the first play.
Billing
What does Free include?
One child profile and 1 mission a week, with the full debrief and a progress snapshot. No card required. The limit resets every seven days and is enforced on our server.
How do I cancel?
Settings, then Plan, then Cancel. Two clicks. You keep your paid features until the end of the period you already paid for, then move to Free. Nothing is deleted.
Can I get a refund?
Yes, within 14 days of a paid charge. Email support@coinsprout.tech from your parent account email and we will refund it in full. After 14 days, cancel any time and keep access through the end of the period.
Your data
How do I export our data?
Settings, then Your data, then Export. You get a single JSON file with your account, each child profile, and every mission result. It is yours to keep or move.
How do I delete everything?
Settings, then Your data, then Delete family. It removes your account, every child profile, and every mission result permanently. There is no soft delete and we cannot restore it after.
Open a ticket
Tell us what happened and we will reply by email, usually within one business day.
Other ways to reach us
Status
Something not loading? Check the status page first.