All systems operational.
Live state of the pieces that matter to families. If a mission is misbehaving for you and this page looks fine, the help center is the fastest route.
Last checked
- Operational
Website
coinsprout.tech marketing pages and the public demo
- Operational
Mission engine
Turn generation, validation, and authored fallbacks
- Operational
Parent app
Login, kids, progress view, settings, export and delete
- Operational
Billing
Plan changes and payments through Stripe
This page reflects a self-check performed by our own servers when the page is rendered, not an independent external monitor. If you see a problem that is not shown here, please tell us at support@coinsprout.tech.
Past incidents
Every incident that affected families, what happened, and what we changed. All resolved.
Slow mission turns for about 40 minutes
ResolvedOur primary model provider became slow to respond starting 2:10 pm Eastern. Routing fell through to the secondary provider automatically, but a configuration value kept the first attempt waiting too long before giving up. Kids saw the thinking coin for up to eight seconds. We lowered the timeout and the issue cleared by 2:50 pm. No missions failed; the authored fallback was never needed.
Export produced an empty file for some families
ResolvedBetween 9:00 am and 11:30 am Eastern, families with more than 40 mission results received an export file with no results included because of a pagination bug introduced the night before. We rolled back within 15 minutes of the first report and emailed the 23 affected parents. Exports requested in that window were regenerated and sent.
Login unavailable for 12 minutes
ResolvedA database maintenance window ran longer than scheduled, and parent login returned an error from 3:02 am to 3:14 am Eastern. Child mode sessions already in progress were not affected. We moved future maintenance to a shorter window and added a friendlier holding page.